Privacy Policy

Our Commitment to Your Privacy

At Folkvang Studios, we respect your privacy. We're a small indie studio that believes in transparency and treating players right. This privacy policy is written in plain English because we think legal jargon is unnecessary.

The short version: We collect only what we need to improve our games and provide customer support. We don't sell your data. Ever.

What Information We Collect

We collect minimal information necessary to deliver and improve our products:

• Contact Information: Your email address if you contact us for support or sign up for updates
• Usage Data: Basic analytics about how our games are played to help us fix bugs and improve gameplay
• Technical Information: Device type, operating system, and crash reports to troubleshoot issues

We do not collect your name, physical address, payment information, or other sensitive personal data directly. Payment processing is handled securely by Xbox, Steam, and Nintendo.

How We Use Your Information

We use the information we collect to:

• Improve our games based on player behavior and feedback
• Fix bugs and optimize performance
• Provide customer support when you need help
• Send occasional updates about new games or features (only if you opt in)
• Comply with platform requirements (Xbox Live, Steam, Nintendo eShop)

We do not: Sell your data to advertisers, use it for targeted advertising, or share it with third parties except as required by platform providers (Microsoft, Valve, Nintendo) or by law.

Data Security and Retention

We implement industry-standard security measures to protect your information. Data is stored securely and retained only as long as necessary for the purposes described above or as required by law.

When you request deletion of your data, we will honor that request within 30 days, except where retention is required by law or legitimate business purposes (such as fraud prevention).

Third-Party Platform Privacy

Our games are distributed through Xbox, Steam, and Nintendo eShop. When you play our games on these platforms, their privacy policies also apply:

• Microsoft/Xbox: Microsoft Privacy Statement
• Steam/Valve: Steam Privacy Policy
• Nintendo: Nintendo Privacy Policy

These platforms may collect additional data as described in their policies. We encourage you to review them.

Children's Privacy

Our games are designed to be family-friendly and suitable for all ages. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it promptly.

Your Privacy Rights

Depending on your location, you may have rights under GDPR (Europe), CCPA (California), or other privacy laws. These rights typically include:

• Access: Request a copy of the personal data we have about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing emails at any time
• Portability: Request your data in a machine-readable format

To exercise any of these rights, contact us at privacy@folkvangstudios.com

Cookies and Tracking

Our website uses minimal cookies and does not employ third-party advertising trackers. We may use basic analytics to understand website traffic, but we do not build detailed user profiles or track you across other websites.

International Data Transfers

As a small US-based studio, data may be stored and processed in the United States. If you are located outside the US, please be aware that your information may be transferred to and processed in the US, where privacy laws may differ from your country.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or for legal compliance. When we make changes, we will update the "Last updated" date at the top of this page. Significant changes will be communicated through our website or email if you've subscribed to updates.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please reach out:

Email: privacy@folkvangstudios.com

Company: Folkvang Studios (also operating as Chaos Rift Entertainment)